Our vision
To become the world's most trusted B2B travel bridge, giving every agent the tools to compete globally and grow sustainably.
The company behind the platform
Two offices, one operations desk, and contracts we hold in our own name. Here is how HCGL Online is put together — and why agencies keep their volume with us.
The company
Ten years of ground handling, wired into a platform
HCGL Online is a destination management company and B2B travel portal in one — bridging suppliers and agents through real-time technology and wholesale rates, from Dubai to Europe and well beyond. Trading since 2016.
Our mission
High-quality travel services, transparent pricing and technology that drives value for partners and unforgettable trips for travellers.
Our values
Integrity, innovation and interconnectivity. Long-term partnerships built on mutual trust and operational discipline.
Peace of mind
A real company, with real desks
Not a reseller front end. Contracted inventory, staffed hubs in two time zones, and a line that answers while your client is still standing there.
Hounslow, London
Suite 16B, 2nd Floor, Vista Centre,50 Salisbury Rd, Hounslow TW4 6JP +44 1708 300210
Las Piñas City
U117, Vatican Building, Talon Dos,Las Piñas City, Philippines info@holidayscarnivalgroup.com
- 24/7 on-trip support across both hubs
- Named account manager from day one
- Sister DMC operating in 26 European nations
- Best-price match within 48 hrs of confirmation
- Written cancellation terms on every rate line
Hotel booking500,000+ properties, net rates, instant confirm
Rail reservationDiscover Europe by train — passes and seats
TransfersFlight-tracked pickups in 600+ airports
Sightseeing10,000+ bookable experiences, skip-the-line
AI ItineraryDay-wise plans compared to the brief
Restaurant bookingReserved covers for groups and FIT
Evidence
The numbers we operate to
Service levels we hold ourselves to across hotels, rail, sightseeing, transfers and dining — and the partner base that books against them.
5,000+Active agency partners
99%Booking confirmation rate
99.5%Transfers delivered on time
95%Guest satisfaction on tours
James Whitaker
Northline Tours · London · Demo film
Priya Mehta
Lotus Trails · Mumbai · Demo film
Fatima Al Mansoori
Gulf Desk Travel · Dubai · Demo film
Mei Lin Tan
Harbour Incentive · Singapore · Demo film
Figures above are HCGL Online’s own published service levels. Names and films below are demo content for design approval.
“One search, one confirmation, one invoice. The FIT desk stopped juggling three bedbanks for the same Dubai departure.”
“The API certified in a fortnight. Hotels, tours and transfers landed in our own engine on one credential set.”
“Rail plus the hotel at the other end, on the same booking. That is why we stopped sending clients to a second site.”
Ready to book at trade rates?
Applications are verified in about one business day. Licensed travel businesses only.